At Scoopton, we value your satisfaction and aim to provide a seamless shopping experience for all our customers. Our Return & Refund Policy is designed to ensure fairness and transparency in all transactions. Please read the following points carefully:
1. Refund or Return Cases: Buyers are eligible to open a refund or return case within 14 days of receiving their order if they encounter any of the following issues:
- Received an incorrect item.
- Received a damaged item.
- Received a defective item.
- Received an item that does not match its description.
2. Seller's Return Policy: Some sellers may choose not to accept returns for certain items. If a seller has opted out of accepting returns, it will be clearly displayed and declared on the seller's product listing in the shipping information section.
3. Buyer Responsibility: It is the responsibility of the buyer to thoroughly review all details about the listing, including the seller's return policy, before making a purchase. Please take the time to read through the product description, specifications, and any return policies provided by the seller.
4. Eligibility for Refund: Even if the seller does not accept returns, buyers may still be eligible for a refund under the following circumstances:
- If the item has not been received within a reasonable timeframe.
- If the item is damaged or defective upon arrival.
- If the item does not match its description as stated in the listing.
5. Requesting Assistance: In the event that you encounter any issues with your order, such as non-receipt, damage, defects, or discrepancies in the item description, you can request us to step in and assist you in resolving the issue.
To initiate a refund or return case:
- Log in to your account on our Scoopton account.
- Navigate to your "My Scoopton > Customer Dispute Manager > Add new request" and select the specific order for which you wish to open a refund or return case.
- Follow the provided instructions to initiate the case and provide relevant details about the issue you encountered with the item.
Our customer support team will review your case and work with you and the seller to facilitate the resolution process in a fair and timely manner.
Please note that return shipping costs may be the responsibility of the buyer, unless the return is due to an error on the seller's part (e.g., incorrect item sent, damaged item).
If you have any questions or concerns about our Return & Refund Policy for Scoopton, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience.
Thank you for choosing Scoopton.
Scoopton Team