The following Loyalty Program terms and conditions Applicable to: All registered buyers/customers and participating sellers on Scoopton.
1. Eligibility & Earning Points
- Only registered customers are eligible to earn loyalty points. Guests and users checking out without creating an account are excluded.
- Points are earned per product based on the specific seller’s loyalty rate. For example, a seller may offer 1 point per £1 spent.
- Points are granted only after an order reaches an eligible status, such as "Delivered" or "Payment Accepted".
- Points are cancelled or refunded automatically if:
- The order enters an excluded or canceled status (e.g., Refunded, Returned, Cancelled).
- The product is returned or refunded.
2. Redeeming Points
- Customers may manually convert loyalty points into vouchers from their “My Loyalty Points” page.
- Vouchers are seller-specific:
- Can only be used to purchase products from the same seller who issued the points.
- Cannot be combined with other vouchers (only one voucher allowed per cart).
- Voucher usage is manual and customer-controlled:
- Eligible vouchers are displayed as a drop-down option in both the cart and checkout pages.
- If another voucher is already applied, seller-specific vouchers will be hidden or disabled.
3. Expiry
- Loyalty points will expire after a set number of days.
- Customers will receive notification emails or on-site alerts prior to expiry, allowing them to take action before losing their points.
4. Display & User Experience
- Product listing and product detail pages will show potential points earned:
- Example: "Earn +6 points with this purchase"
- The displayed value reflects the earning for one unit, and will scale with quantity.
- The cart summary and checkout pages display:
- Available vouchers linked to individual sellers.
- Messages clarifying voucher eligibility and usage constraints.
SELLER RULES
1. Program Participation
- Sellers must explicitly opt-in to participate in the Loyalty Program via their Seller Dashboard.
- Participation is voluntary and can be deactivated at any time.
- Opting out disables future point earnings on their products but does not affect already issued points or vouchers.
2. Voucher Creation and Control
- Sellers do not generate vouchers manually. Vouchers are created by the customers when a customer redeems eligible points are reached.
- Sellers cannot directly manage or invalidate vouchers, but they can:
- View all customer redemptions tied to their products.
- View a list of all vouchers issued using points from their catalog.
- Request admin intervention to adjust a customer's point balance under special circumstances (e.g., disputes, fraud, technical errors).
3. Points Management
- Sellers may configure their own point conversion rate, such as "1 point per £1 spent".
- Loyalty points earned from one seller’s products can only be used on that seller’s catalog.
- The seller dashboard provides:
- A summary of total points issued, redeemed, and expired.
- Sellers will receive notifications whenever:
- A customer redeems a loyalty voucher tied to their products.
- A significant points-related event occurs (e.g., voucher generation, large redemptions).
OTHER TERMS
- All loyalty points and vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.
- The marketplace reserves the right to:
- Modify or terminate the loyalty program at any time with prior notice.
- Adjust point allocations in case of misuse, fraud, or error.
- Resolve disputes or handle exceptions at its sole discretion.
- Participation in this program implies acceptance of these terms.